COMPLIANCE PHILOSOPHY
Authorised Financial Services Provider
PFN Financial Services (Pty) Ltd’s compliance process is designed around the following aspects:
Licensing requirements
Fit and proper requirements
Advice risk
Financial products
Intermediary services
Operational ability
Record-keeping
Strategic partnerships
Contingency
Financial management
Compliance with the FAIS Act is monitored by INFINITUS RISK MANAGEMENT SERVICE (PTY) LTD.
This support helps us to provide a more professional service. The compliance service ensures that the business remains fully compliant with FAIS legislative requirements and therefore that you as customer receive sound financial advice. We believe in the practice of management support. This has enabled us to run a highly professional business and also extends to provide our clients with a best of breed service and enhanced support.
PROFESSIONAL PRACTICE MANAGEMENT
We believe that the following areas in any financial services practice are essential to establish and maintain a successful business:
A business plan
A marketing plan
Professional client interaction process
Sound business infrastructure
Client service management
Professional development
Compliance
A contingency plan
Policies and Disclaimers
Authorised Financial Services Provider
Conflict of Interest Management Framework and Policy
PFN Financial Services (Pty) Ltd has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act. You can e-mail patrick@pfn.co.za or joa@pfn.co.za to request a copy of the FSP’s Conflict of Interest Management Policy.
Complaints Management Framework and Policy
Should you wish to pursue a complaint against a key individual or representative of PFN Financial Services (Pty) Ltd, you should address the complaint in writing to us at patrick@pfn.co.za or joa@pfn.co.za. You can also request a copy of the FSP’s Complaints Management Policy from said e-mail address. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or Share Call number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
TCF Policy
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients. PFN Financial Services (Pty) Ltd values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of PFN Financial Services (Pty) Ltd and we continuously strive to enhance the quality of our service offering to clients and through our interaction with contracted product suppliers.
Privacy Policy
For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
Promotion of Access to Information Policy
This information manual provides an outline of the types of records held by PFN Financial Services (Pty) Ltd and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). Please use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his/her personal information: https://inforegulator.org.za/paia-guidelines/